Bed & Breakfast Owners

As mentioned in part one of the articles for Bed and Breakfast owners, using skills you have learnt with other hats on helps you to appear cool calm and collected when dealing with even the most difficult of guests at your B&B establishment.

I sure you would never have dreamt of going to an interview or a meeting without doing some research and preparing a few questions so:

Have some introductory questions ready.

• Build up a few introductory questions you feel confident about asking your guests when they come through the door of your bed and breakfast for the first time.

And hey ho, you may have asked the same question more times than you care to remember with your bed and breakfast owner’s hat on, but the guests you are greeting for the first time don’t know you have.

• Did you have a good journey?

• You must be weary would you like a cup of tea?

• Can I help you with the luggage from your car?

• Breakfast starts at ….until….does that suit your itinary?

• Are you visiting the area for a special reason?

• Can I help you with ordering a taxi, booking a meal, best route to your next destination?

If you put your guests at their ease in the first few minutes by demonstrating that you are really interested in making their stay a your B&B as comfortable as possible you have set the scene as a good host/bed and breakfast owner.

Remember you are on home ground and no matter how comfortable your guests appear it’s never easy to walk into someone else’s home for the first time.

You don’t have to be a B&B owner in Australia to believe in Boomerangs

Do not do the hard sell straight away. After all your guests have made a choice to single you out from the crowd by using your B&B rather than the one down the road.

Let your weary travellers draw breath and have a cup of tea before asking them about tomorrow’s breakfast choices, or whether they want an evening meal or not.

So what’s this got to do with Boomerangs in Australia you may well sigh?

Think about the saying “Give and you will receive”

And the best gift you can give a guest you have just met as a bed and breakfast owner is to make them feel welcome by being as helpful and friendly as possible, or give them some information that will make their stay with you more enjoyable.
They in turn will spread the word that your B&B is a good place to stay and the boomerang effect will bring its own rewards.

Not always immediate, but oh so beautiful when it does happen.

And the final transferable skill for Bed and Breakfast owners

Adopt a Winning Attitude.

I trained as a journalist and learnt the hard way that people don’t reveal their innermost thoughts, headline stories, to somebody they don’t think has the right attitude.

Attitude creates your mood and that sets the tone of your voice along with your facial expressions and your body language.

• Feel relaxed and comfortable with yourself. You will then come across as a very confident person, and this is one of the most crucial elements for success. Guests need to feel that the owner of their chosen B&B is in control of their kingdom.

• Sometimes guests don’t respond as you expect them to. If you remain calm and confident even with the most demanding guests you will have an inner strength to get away with all sorts of things. And best of all guests will recommend your Bed and Breakfast to other people.

As mentioned in part one of the articles for Bed and Breakfast owners, using skills you have learnt with other hats on helps you to appear cool calm and collected when dealing with even the most difficult of guests at your B&B establishment.

I sure you would never have dreamt of going to an interview or a meeting without doing some research and preparing a few questions so:

Have some introductory questions ready.

• Build up a few introductory questions you feel confident about asking your guests when they come through the door of your bed and breakfast for the first time.

And hey ho, you may have asked the same question more times than you care to remember with your bed and breakfast owner’s hat on, but the guests you are greeting for the first time don’t know you have.

• Did you have a good journey?

• You must be weary would you like a cup of tea?

• Can I help you with the luggage from your car?

• Breakfast starts at ….until….does that suit your itinary?

• Are you visiting the area for a special reason?

• Can I help you with ordering a taxi, booking a meal, best route to your next destination?

If you put your guests at their ease in the first few minutes by demonstrating that you are really interested in making their stay a your B&B as comfortable as possible you have set the scene as a good host/bed and breakfast owner.

Remember you are on home ground and no matter how comfortable your guests appear it’s never easy to walk into someone else’s home for the first time.

You don’t have to be a B&B owner in Australia to believe in Boomerangs

Do not do the hard sell straight away. After all your guests have made a choice to single you out from the crowd by using your B&B rather than the one down the road.

Let your weary travellers draw breath and have a cup of tea before asking them about tomorrow’s breakfast choices, or whether they want an evening meal or not.

So what’s this got to do with Boomerangs in Australia you may well sigh?

Think about the saying “Give and you will receive”

And the best gift you can give a guest you have just met as a bed and breakfast owner is to make them feel welcome by being as helpful and friendly as possible, or give them some information that will make their stay with you more enjoyable.
They in turn will spread the word that your B&B is a good place to stay and the boomerang effect will bring its own rewards.

Not always immediate, but oh so beautiful when it does happen.

And the final transferable skill for Bed and Breakfast owners

Adopt a Winning Attitude.

I trained as a journalist and learnt the hard way that people don’t reveal their innermost thoughts, headline stories, to somebody they don’t think has the right attitude.

Attitude creates your mood and that sets the tone of your voice along with your facial expressions and your body language.

• Feel relaxed and comfortable with yourself. You will then come across as a very confident person, and this is one of the most crucial elements for success. Guests need to feel that the owner of their chosen B&B is in control of their kingdom.

• Sometimes guests don’t respond as you expect them to. If you remain calm and confident even with the most demanding guests you will have an inner strength to get away with all sorts of things. And best of all guests will recommend your Bed and Breakfast to other people.